| Tool results:
find_payment: {"matches":[{"id":"pay_Q4SlqzSwEBM0RY","amount":"₹5,999.00","method":"upi","captured_at":"16 Oct 2026, 07:55 IST"},{"id":"pay_Hd8YasvdQZlrcK","amount":"₹5,999.00","method":"upi","captured_at":"16 Oct 2026, 11:02 IST"}],"note":"2 payments match; ask whi | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
list_settlements: {"settlements":[{"id":"setl_GEOEEBx9ReoXXw","type":"standard","date":"22 Oct 2026","amount":"₹9,078.56","status":"processed","utr":"ZKCBR52026102250246846"}]}
get_bank_account_status: {"bank":"Kaveri Commercial Bank","account":"XXXXXX2077","ifsc":" | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
find_payment: {"matches":[{"id":"pay_SCZL1cIp7C33G2","amount":"₹2,499.00","method":"card","captured_at":"19 Oct 2026, 09:45 IST"},{"id":"pay_8KIZ0BBohdrIht","amount":"₹2,499.00","method":"upi","captured_at":"19 Oct 2026, 13:41 IST"},{"id":"pay_0pFh08lCtYTuPd","amoun | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
find_payment: {"id":"pay_rKhXvGWQYMJ28X","amount":"₹24,999.00","method":"upi","captured_at":"18 Oct 2026, 18:57 IST","fee":"₹499.98","gst_on_fee":"₹90.00","status":"captured","settlement":{"id":"setl_rPYJraD7uC4PLj","type":"standard","date":"21 Oct 2026","status":"p | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
handoff_to_human: {"ticket":"HND-240070","queue":"merchant support","status":"created","reply_window":"the support team replies on this chat"}
list_settlements: {"settlements":[{"id":"setl_wYIaSwQFtbHQIC","type":"standard","date":"23 Oct 2026","amount":"₹53,548.70", | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
handoff_to_human: {"ticket":"HND-376362","queue":"merchant support","status":"created","reply_window":"the support team replies on this chat"}
get_holds: {"holds":[{"type":"dispute","since":"20 Sep 2026","detail":"Dispute disp_ZD6xpO7CV2BAYm (under_review)","amount" | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
find_payment: {"error":"no payment found","searched_for":"pay_E32jW4wwf8pI27"} | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
find_payment: {"matches":[{"id":"pay_nfn4IgHGPuJnTO","amount":"₹999.00","method":"upi","captured_at":"22 Oct 2026, 08:48 IST"},{"id":"pay_YjyK7O8clxZflC","amount":"₹999.00","method":"card","captured_at":"22 Oct 2026, 20:15 IST"}],"note":"2 payments match; ask which | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
find_payment: {"matches":[{"id":"pay_mHkcziKmQ9fEcE","amount":"₹999.00","method":"upi","captured_at":"19 Oct 2026, 10:56 IST"},{"id":"pay_zOiq5nYK3htyAp","amount":"₹999.00","method":"upi","captured_at":"19 Oct 2026, 14:47 IST"},{"id":"pay_eAeahZ1CnnOrhq","amount":"₹ | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
find_payment: {"error":"no payment found","searched_for":"pay_R7dabveZtefhOs"} | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
list_settlements: {"settlements":[{"id":"setl_GEOEEBx9ReoXXw","type":"standard","date":"22 Oct 2026","amount":"₹9,078.56","status":"processed","utr":"ZKCBR52026102250246846"}]}
get_bank_account_status: {"bank":"Kaveri Commercial Bank","account":"XXXXXX2077","ifsc":" | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
find_payment: {"matches":[{"id":"pay_lklDCjRaLgVYmT","amount":"₹1,299.00","method":"upi","captured_at":"22 Oct 2026, 08:30 IST"},{"id":"pay_uoW4vOqffRUSy3","amount":"₹1,299.00","method":"upi","captured_at":"22 Oct 2026, 12:21 IST"}],"note":"2 payments match; ask whi | Settlement status | — | 0.00 | Accepted Today's reply |
| Tool results:
find_payment: {"matches":[{"id":"pay_DjfNUBqKysHz2F","amount":"₹2,499.00","method":"upi","captured_at":"22 Oct 2026, 11:28 IST"},{"id":"pay_C7x31jCdFFbqww","amount":"₹2,499.00","method":"card","captured_at":"22 Oct 2026, 22:28 IST"}],"note":"2 payments match; ask wh | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
find_payment: {"error":"no payment found","searched_for":"pay_2ugkimXeE3ugUM"} | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
handoff_to_human: {"ticket":"HND-843213","queue":"merchant support","status":"created","reply_window":"the support team replies on this chat"} | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
list_settlements: {"settlements":[{"id":"setl_ogz4m0YU6eOY8j","type":"standard","date":"22 Oct 2026","amount":"₹2,87,546.83","status":"processed","utr":"ZVCBR52026102236109469"}]}
get_bank_account_status: {"bank":"Vindhya Cooperative Bank","account":"XXXXXX8425","if | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
find_payment: {"id":"pay_pigpEWLzbHASr2","amount":"₹39,169.50","method":"wallet","captured_at":"19 Oct 2026, 13:41 IST","fee":"₹783.39","gst_on_fee":"₹141.01","status":"captured","settlement":{"id":"setl_PsdLyhLWVUzBsF","type":"standard","date":"22 Oct 2026","status | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
find_payment: {"error":"no payment found","searched_for":"pay_7PlklarSbn7xie"} | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
find_payment: {"id":"pay_SGahwCzf4ullXg","amount":"₹32,175.20","method":"card","captured_at":"12 Oct 2026, 21:31 IST","fee":"₹643.50","gst_on_fee":"₹115.83","status":"captured","after_cutoff":"captured after 21:00 IST, so it counts towards the next day's batch","set | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
find_payment: {"matches":[{"id":"pay_Q4SlqzSwEBM0RY","amount":"₹5,999.00","method":"upi","captured_at":"16 Oct 2026, 07:55 IST"},{"id":"pay_Hd8YasvdQZlrcK","amount":"₹5,999.00","method":"upi","captured_at":"16 Oct 2026, 11:02 IST"}],"note":"2 payments match; ask whi | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
find_payment: {"matches":[{"id":"pay_52bTEn7bUUS1ki","amount":"₹7,999.00","method":"card","captured_at":"21 Oct 2026, 11:52 IST"},{"id":"pay_nRMUrSNe8nkShT","amount":"₹7,999.00","method":"upi","captured_at":"21 Oct 2026, 13:13 IST"}],"note":"2 payments match; ask wh | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
handoff_to_human: {"ticket":"HND-122793","queue":"merchant support","status":"created","reply_window":"the support team replies on this chat"} | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
find_payment: {"matches":[{"id":"pay_rm4auckxi64lRZ","amount":"₹29,999.00","method":"upi","captured_at":"19 Oct 2026, 12:00 IST"},{"id":"pay_EP4ZgTHRc1j2up","amount":"₹29,999.00","method":"netbanking","captured_at":"19 Oct 2026, 23:18 IST"}],"note":"2 payments match | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
find_payment: {"matches":[{"id":"pay_Ht1dulOgG53fAr","amount":"₹1,299.00","method":"card","captured_at":"16 Oct 2026, 10:45 IST"},{"id":"pay_fciiY67TfNFB5I","amount":"₹1,299.00","method":"card","captured_at":"16 Oct 2026, 12:48 IST"},{"id":"pay_jxzgaTtoDexrSy","amou | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
find_payment: {"id":"pay_vhtPdm8bU4ZcSZ","amount":"₹14,999.00","method":"card","captured_at":"17 Oct 2026, 17:57 IST","fee":"₹299.98","gst_on_fee":"₹54.00","status":"captured","settlement":{"id":"setl_tELyzEMd94KKMH","type":"standard","date":"22 Oct 2026","status":" | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
find_payment: {"matches":[{"id":"pay_kutKK8cw6lLpr3","amount":"₹799.00","method":"upi","captured_at":"22 Oct 2026, 17:35 IST"},{"id":"pay_EMtLfY5YpQWGPH","amount":"₹799.00","method":"upi","captured_at":"22 Oct 2026, 23:24 IST"}],"note":"2 payments match; ask which o | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
get_settlement_breakdown: {"id":"setl_s8sPvGIwi4PW3x","date":"17 Oct 2026","status":"processed","payments":3,"gross_payments":"₹18,597.00","fees":"₹371.94","gst_on_fees":"₹66.96","refunds":"₹4,000.00","refund_items":[{"id":"rfnd_LK7i5DXmmzM0NI","payment_id":"pay_UYn | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
find_payment: {"matches":[{"id":"pay_P5Gd6mYJO067wF","amount":"₹2,999.00","method":"upi","captured_at":"21 Oct 2026, 07:05 IST"},{"id":"pay_9KCIuuvk0k9Bmr","amount":"₹2,999.00","method":"card","captured_at":"21 Oct 2026, 22:16 IST"}],"note":"2 payments match; ask wh | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
find_payment: {"id":"pay_KMFDhrFyWHjaIJ","amount":"₹299.00","method":"upi","captured_at":"13 Oct 2026, 22:56 IST","fee":"₹5.98","gst_on_fee":"₹1.08","status":"captured","after_cutoff":"captured after 21:00 IST, so it counts towards the next day's batch","settlement" | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
find_payment: {"matches":[{"id":"pay_q6gCV4T9Z2mRdc","amount":"₹4,999.00","method":"upi","captured_at":"19 Oct 2026, 11:21 IST"},{"id":"pay_EpbdBQNyr8CqMb","amount":"₹4,999.00","method":"card","captured_at":"19 Oct 2026, 11:47 IST"}],"note":"2 payments match; ask wh | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
get_settlement_breakdown: {"id":"setl_WRaaku1Fcud2X4","date":"15 Oct 2026","status":"processed","payments":8,"gross_payments":"₹98,218.10","fees":"₹1,964.36","gst_on_fees":"₹353.60","net_settled":"₹95,900.14"} | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
list_settlements: {"settlements":[{"id":"setl_ogz4m0YU6eOY8j","type":"standard","date":"22 Oct 2026","amount":"₹2,87,546.83","status":"processed","utr":"ZVCBR52026102236109469"}]}
get_bank_account_status: {"bank":"Vindhya Cooperative Bank","account":"XXXXXX8425","if | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
find_payment: {"matches":[{"id":"pay_lklDCjRaLgVYmT","amount":"₹1,299.00","method":"upi","captured_at":"22 Oct 2026, 08:30 IST"},{"id":"pay_uoW4vOqffRUSy3","amount":"₹1,299.00","method":"upi","captured_at":"22 Oct 2026, 12:21 IST"}],"note":"2 payments match; ask whi | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
find_payment: {"error":"no payment found","searched_for":"pay_IKb2SwFYMid0aV"} | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
find_payment: {"matches":[{"id":"pay_FH4ZaTiEI0zWqD","amount":"₹12,499.00","method":"card","captured_at":"22 Oct 2026, 13:51 IST"},{"id":"pay_uStaCzWZByatCE","amount":"₹12,499.00","method":"upi","captured_at":"22 Oct 2026, 16:13 IST"}],"note":"2 payments match; ask | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
handoff_to_human: {"ticket":"HND-479858","queue":"merchant support","status":"created","reply_window":"the support team replies on this chat"} | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
find_payment: {"id":"pay_bs6GSvLqEm4VQw","amount":"₹3,499.00","method":"upi","captured_at":"22 Oct 2026, 13:02 IST","fee":"₹69.98","gst_on_fee":"₹12.60","status":"captured","settlement":{"id":"setl_MwbzhqStNeFJ3A","type":"standard","date":"26 Oct 2026","status":"sch | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
find_payment: {"id":"pay_pGsmZARoJTxo6H","amount":"₹15,999.00","method":"upi","captured_at":"16 Oct 2026, 11:27 IST","fee":"₹319.98","gst_on_fee":"₹57.60","status":"captured","settlement":{"id":"setl_RsVuy4i5fKunMT","type":"standard","date":"19 Oct 2026","status":"p | Settlement status | — | 1.00 | Accepted Today's reply |