| Tool results:
find_payment: {"matches":[{"id":"pay_52bTEn7bUUS1ki","amount":"₹7,999.00","method":"card","captured_at":"21 Oct 2026, 11:52 IST"},{"id":"pay_nRMUrSNe8nkShT","amount":"₹7,999.00","method":"upi","captured_at":"21 Oct 2026, 13:13 IST"}],"note":"2 payments match; ask wh | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
handoff_to_human: {"ticket":"HND-122793","queue":"merchant support","status":"created","reply_window":"the support team replies on this chat"} | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
find_payment: {"matches":[{"id":"pay_rm4auckxi64lRZ","amount":"₹29,999.00","method":"upi","captured_at":"19 Oct 2026, 12:00 IST"},{"id":"pay_EP4ZgTHRc1j2up","amount":"₹29,999.00","method":"netbanking","captured_at":"19 Oct 2026, 23:18 IST"}],"note":"2 payments match | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
find_payment: {"matches":[{"id":"pay_Ht1dulOgG53fAr","amount":"₹1,299.00","method":"card","captured_at":"16 Oct 2026, 10:45 IST"},{"id":"pay_fciiY67TfNFB5I","amount":"₹1,299.00","method":"card","captured_at":"16 Oct 2026, 12:48 IST"},{"id":"pay_jxzgaTtoDexrSy","amou | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
find_payment: {"id":"pay_vhtPdm8bU4ZcSZ","amount":"₹14,999.00","method":"card","captured_at":"17 Oct 2026, 17:57 IST","fee":"₹299.98","gst_on_fee":"₹54.00","status":"captured","settlement":{"id":"setl_tELyzEMd94KKMH","type":"standard","date":"22 Oct 2026","status":" | Settlement status | — | 1.00 | Accepted Today's reply |
| Tool results:
find_payment: {"id":"pay_pw7ZcCx2dDZiNA","amount":"₹50,505.90","method":"upi","captured_at":"13 Oct 2026, 19:22 IST","fee":"₹1,010.12","gst_on_fee":"₹181.82","status":"captured","settlement":{"id":"setl_OWHpTJBEvLS1Jb","type":"standard","date":"15 Oct 2026","status" | Amount and deductions | — | 0.00 | Accepted Today's reply |
| Tool results:
get_settlement: {"id":"setl_NoXptVIQOJ38sC","type":"standard","date":"13 Oct 2026","amount":"₹31,154.82","status":"processed","utr":"ZNTBR52026101364933110","credited_at":"13 Oct 2026, 12:47 IST","payments":8,"payments_captured":"9 Oct 2026 to 11 Oct 2026","bank_acc | Amount and deductions | — | 1.00 | Accepted Today's reply |
| Tool results:
get_settlement_breakdown: {"id":"setl_2g4pQ02ZQjGXkt","date":"5 Oct 2026","status":"processed","payments":14,"gross_payments":"₹13,818.40","fees":"₹276.37","gst_on_fees":"₹49.79","refunds":"₹1,000.00","refund_items":[{"id":"rfnd_Zv3ZPVYIkwyEp9","payment_id":"pay_wjW | Amount and deductions | — | 1.00 | Accepted Today's reply |
| Tool results:
get_settlement: {"id":"setl_vZ6i5ohiSCPYan","type":"standard","date":"3 Oct 2026","amount":"-₹6,812.44","status":"processed","utr":"ZSVBR52026100322072618","credited_at":"3 Oct 2026, 14:12 IST","payments":8,"payments_captured":"30 Sep 2026","bank_account":"XXXXXX731 | Amount and deductions | — | 0.00 | Accepted Today's reply |
| Tool results:
get_settlement: {"id":"setl_OWHpTJBEvLS1Jb","type":"standard","date":"15 Oct 2026","amount":"₹1,33,332.26","status":"processed","utr":"ZSVBR52026101564331615","credited_at":"15 Oct 2026, 14:33 IST","payments":6,"payments_captured":"13 Oct 2026","bank_account":"XXXXX | Amount and deductions | — | 1.00 | Accepted Today's reply |
| Tool results:
get_settlement: {"id":"setl_Is8IuJGdvYEOAG","type":"standard","date":"3 Oct 2026","amount":"₹87,202.62","status":"processed","utr":"ZSVBR52026100364331606","credited_at":"3 Oct 2026, 12:11 IST","payments":6,"payments_captured":"30 Sep 2026","bank_account":"XXXXXX913 | Amount and deductions | — | 1.00 | Accepted Today's reply |
| Tool results:
get_settlement: {"id":"setl_l7dRAE5nYIH2JN","type":"standard","date":"9 Oct 2026","amount":"₹288.42","status":"processed","utr":"ZNTBR52026102176565976","credited_at":"21 Oct 2026, 13:20 IST","attempts":[{"on":"9 Oct 2026","result":"failed","reason":"invalid IFSC"}, | Delayed, on hold or failed | — | 1.00 | Accepted Today's reply |
| Tool results:
get_merchant_profile: {"merchant_id":"mer_Kc45UWBqUFDxUy","business":"Tulsi Studio","category":"D2C apparel","city":"Kochi","settlement_cycle":"T+2 working days","instant_settlement":"enabled","rolling_reserve":"none","kyc":"verified","risk":"under review","bank_acc | Delayed, on hold or failed | — | 1.00 | Accepted Today's reply |
| Tool results:
find_payment: {"id":"pay_w3Zy0QpSFANQfd","amount":"₹499.00","method":"card","captured_at":"9 Oct 2026, 09:57 IST","fee":"₹9.98","gst_on_fee":"₹1.80","status":"captured","settlement":{"id":"setl_5BmRl3wZXtxMIk","type":"standard","date":"13 Oct 2026","status":"process | Delayed, on hold or failed | — | 1.00 | Accepted Today's reply |
| Tool results:
list_settlements: {"settlements":[{"id":"setl_K6znK0Bnx7WAjb","type":"standard","date":"23 Oct 2026","amount":"₹53,527.88","status":"on_hold"},{"id":"setl_CKuQsRtWHRo3cq","type":"standard","date":"22 Oct 2026","amount":"₹79,252.10","status":"on_hold"},{"id":"setl_U4 | Delayed, on hold or failed | — | — | — |
| Tool results:
list_settlements: {"settlements":[{"id":"setl_MT5Ax4sUMV8YQE","type":"standard","date":"7 Oct 2026","amount":"₹1,33,387.06","status":"processed","utr":"ZVCBR52026100731160958"},{"id":"setl_9pIxljiBr2k0MM","type":"standard","date":"6 Oct 2026","amount":"₹2,57,781.95" | UTR and proof | — | 1.00 | Accepted Today's reply |
| Tool results:
get_settlement: {"id":"setl_OGfTVtScNeNsPN","type":"standard","date":"23 Sep 2026","amount":"₹74,781.77","status":"processed","utr":"ZNTBR52026092376565963","credited_at":"23 Sep 2026, 12:56 IST","payments":7,"payments_captured":"21 Sep 2026","bank_account":"XXXXXX5 | UTR and proof | — | 0.00 | Accepted Today's reply |
| Tool results:
get_settlement: {"id":"setl_qh8OoE9d4PNMdS","type":"standard","date":"29 Sep 2026","amount":"₹44,027.80","status":"processed","utr":"ZVCBR52026092920839256","credited_at":"29 Sep 2026, 11:58 IST","payments":8,"payments_captured":"25 Sep 2026 to 27 Sep 2026","bank_ac | UTR and proof | — | 1.00 | Accepted Today's reply |
| Tool results:
get_payout: {"id":"pout_FxoDC2T4afdaIB","purpose":"vendor payment","amount":"₹69,693.00","mode":"NEFT","beneficiary":"Arihant Supplies","beneficiary_account":"XXXXXXX5092","created_at":"21 Oct 2026, 12:06 IST","status":"processing"} | Payouts | — | 1.00 | Accepted Today's reply |
| Tool results:
get_payout: {"id":"pout_diMROeubfsCEmz","purpose":"refund","amount":"₹24,999.00","mode":"NEFT","beneficiary":"Customer refund (booking)","beneficiary_account":"XXXXXXX4716","created_at":"22 Oct 2026, 11:21 IST","status":"processing"} | Payouts | — | 1.00 | Accepted Today's reply |
| Tool results:
get_payout: {"id":"pout_diMROeubfsCEmz","purpose":"refund","amount":"₹24,999.00","mode":"NEFT","beneficiary":"Customer refund (booking)","beneficiary_account":"XXXXXXX4716","created_at":"22 Oct 2026, 11:21 IST","status":"processing"} | Payouts | — | 1.00 | Accepted Today's reply |
| Tool results:
list_payouts: {"payouts":[{"id":"pout_6P1GGrHOEnY3xW","amount":"₹81,794.00","beneficiary":"Shree Packaging Works","created":"21 Oct 2026","status":"queued"},{"id":"pout_n4ejw6u6bFirbF","amount":"₹3,499.00","beneficiary":"Customer refund (order)","created":"19 Oct 20 | Payouts | — | 1.00 | Accepted Today's reply |
| Tool results:
get_payout: {"id":"pout_diMROeubfsCEmz","purpose":"refund","amount":"₹24,999.00","mode":"NEFT","beneficiary":"Customer refund (booking)","beneficiary_account":"XXXXXXX4716","created_at":"22 Oct 2026, 11:21 IST","status":"processing"} | Payouts | — | 1.00 | Accepted Today's reply |
| Tool results:
handoff_to_human: {"ticket":"HND-462959","queue":"merchant support","status":"created","reply_window":"the support team replies on this chat"} | Account and plan changes | — | 1.00 | Accepted Today's reply |
| Tool results:
handoff_to_human: {"ticket":"HND-705691","queue":"merchant support","status":"created","reply_window":"the support team replies on this chat"} | Account and plan changes | — | 1.00 | Accepted Today's reply |